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Frequently Asked Questions - All FAQs

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If you are purchasing and delivering  in EUROPE,  the shipment is free, if the total  value of your order is above 79.00EUR.

Once on the check-out of your cart, there is a field where you can put the promotional coupon. Insert the digits and press “Apply”, you will automatically get the discount.

Yes, you may substitute them. But you must keep in mind that they are different sizes and that you will have to drill the holes to the case yourself. SCICON will not be held responsible for any damage you may cause to the case while substituting the locks.

Yes, you may substitute the fixed ones for rotating. Please note that you must let us know  you have the old wheels, so we can provide you with some special rubber washers that will go in between the wheels and the case to help the wheels  rotate proporly.

Yes, you can use the TSA Lock-pad with any of our bike bags (except AeroTech that already has TSA Locks).

It can depend if the frame and seat post of the bike are big or not. In any case, we suggest the new version made especially for MTB bikes (AEROCOMFORT MTB).

If you find damages on your bag/case , you must denounce them immediately, specifying on the claim-form that they broke your wheel and/or locks and/or cracked your case.  Once you have the damage claim-form, we can proceed in helping you out.

Payment over the Internet can be made via our secure check out pages using Visa, Mastercard, Maestro or Solo cards, Diner’s Club, Discover, American Express, JCB, and PayPal. Card charges will appear on your statement as "SCICON s.n.c".

Alternatively you can pay by using a bank transfer option. Please note that if you choose to pay by bank transfer, your order will not be dispatched until the payment has been verified.

Due to the nature of the clearing system your credit card payment will be taken at the point of processing. If a problem in supply should occur, your payment method will be refunded as swiftly as possible. The refund may take a couple of days to show as cleared funds on your account, depending on payment provider.

If your delivery address is outside of the IT, you may be required to pay import duties and taxes when your pro-store.it order reaches your country. These and any additional charges for customs clearance are your responsibility.

Click the link on the right  top corner called “Register”. Once your inside that form, fill in all the required info. Please remember the password that you will provide for future logins.

All you have to do is select the product you want and add it to the cart. Access your cart, fill out all the required information and click “Proceed to Checkout” at the bottom of the page.

In the email you will receive as confirmation of your order there is a button called “view your order online”, in there you can check the status of your purchase. You will need your username and password to be able to see the status.

Your order will not be processed until we have received notification of your payment. You can pay via PayPal, Bank Transfer or Credit Card.

For Italian orders we use GLS Executive. This means that your goods will usually arrive in 24/48 hours for most of the Italian mainland.

For International Delivery we use UPS/FEDEX/TNT  to dispatch your order.

Please note: that we don’t ship to certain Countries. If like to kwon for certain if we ship the goods to your country, please contact us: customers@pro-store.it

If you have placed an order but then wish to change or cancel it, please contact us as soon as you can to info@sciconbags.com or give us a call at Tel. +39-0424-51-8878. We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been processed.

We will wait to send all the items we have in stock together. You will be informed by email that the delivery has a delay.

Please supply us with a delivery address where there will be someone in to sign for your parcel. If there is nobody in when the couriers call, they will leave a card. You can then phone them to arrange delivery for another day or collect your goods from your local depot.

You will pay for your order in EUROS.

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